Shipping terms:
All orders are shipped via USPS postal service within 24 hours after
payment is received unless otherwise stated.
We try to keep all parts in stock in our store but from time to time
due to our operations and our suppliers, we sometimes have a delay
of a few days to replenish stock before an order can be shipped.
Most orders are shipped within 24 hours after payment however due to
back orders etc sometimes a short delay can result.
We take great pride in packaging every item to ensure safe
shipment. However, when the item leaves our warehouse, we have no
control on what happens to it. We are not responsible for lost or
damaged items.
Basic Return Policy:
We will accept authorized returns on merchandise based on the
following Conditions
Product must be in original (new) condition (no signs of use,
scratches, gouges alterations, etc.).
Product must be returned within 7 days of delivery date (your
expense).
All included items and hardware must be returned.
You are responsible for products damaged during the return shipping.
Items not in compliance with the return policy will not be refunded.
Please email us at
info@firehousecustoms.com for Return authorizations.
Refund Policy:
Refunded for Merchandise only. No restocking fees. Returned
merchandise must be in saleable condition.
All returned items are subject to inspection for use and damage
before credit is issued. You will not be refunded if the product is
returned in damaged condition. Even if the damage occurred
during return shipping.
Authorized returns must be received within 7 days of receipt and
will not be accepted after that.
Shipping charges are not refundable unless an item is received
defective or in error.
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